Refund policy
Last updated 21 October 2026
Draft: this text is pending legal review and may change.
This policy covers purchases made through links on continium.gg: Arcon coaching plans and Quicon+.
Arcon coaching
Each coaching plan is sold by the coach, who is the seller, and paid through the coach's own Shopier account. CONTINIUM does not receive the payment, so refunds are issued by the coach.
To ask for a refund, contact your coach. If you cannot reach them, email info@continium.gg with your order number and we will pass it on and help where we can.
Right of withdrawal
Under Turkish consumer law (Law No. 6502 and the Distance Contracts Regulation) you can withdraw from a purchase within 14 days of buying, without giving a reason.
The right does not apply once a service has started with your approval inside those 14 days, for example when the coach has begun reviewing your game or the session has taken place. It also does not apply to digital content or services delivered instantly.
When you get your money back
After a valid withdrawal, the seller refunds the full amount within 14 days of receiving your notice, to the payment method you used, at no cost to you.
If a service is not delivered
If the coach cannot deliver what the plan describes, you are entitled to a refund for the part that was not delivered. [Rescheduling rules and partial-refund terms to be confirmed.]
Quicon+
[Seller details and refund terms for Quicon+ to be confirmed.]